Temporary hold on all Online Orders

Dear Customer,

The outbreak of Coronavirus has created a great deal of concern and uncertainty throughout the world, and we want to reassure you that our customers remain our top priority. We are closely monitoring the situation with regards to the Coronavirus pandemic, including paying close attention to UK Government and World Health Organisation guidance to ensure that we are putting the welfare of our staff and customers at our highest priority.

We have been forced to make the following temporary changes to our business operations in order to maintain integrity, be responsive to social pressure and be realistic in maintaining service needs as the situation evolves.

Temporary hold on placing Orders via our website
Due to product availability across all categories being heavily affected due to public stock piling, we will not be able to service online orders for Click and Collect or Delivery. We can assure you we are working tirelessly with our Suppliers in agreeing delivery dates and purchase quantities. However, due to the unpredictability of supply, we cannot guarantee when we will be receiving stock or determine the new rate of sale.

We have taken the decision to temporarily suspend all online orders. The depot will be fully functional and we advise you to strongly visit the depot regularly in order to gain maximum availability.

Promotions
From Monday 16th March 2020, we will be temporarily removing all promotions so that we can focus our attention on availability. We are unable to control promotions as many of our direct suppliers have removed their promotions in order to accommodate demand. We will continue serving our customers with Everyday low prices whilst protecting your POR and cash margin.

As always, we are committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.

If you have any questions or concerns during this period, please call us irrespective and we will endeavour to help you.

Sony Bihal
Managing Director
Time Wholesale Services (UK) Ltd

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